Privacy Policy

Your privacy is important to us. Our Privacy Policy was made to let you know how we collect, use, share, and process your personal information, as well as your rights in determining what we do with the information collected and stored about you when you access our website, http://www.bigkahunaluau.com and any other company-owned websites or the features, content, or applications offered by the Big Kahuna Group (collectively, “BKG”).

Big Kahuna Luau provides the websites and all related services. If you have any questions or comments about this Privacy Policy or our use of your personal information, please get in touch with us by mail at 1801 Polk St, Hollywood, Florida 33o22 or by email at [email protected]

 

Big Kahuna Luau, part of the Big Kahuna Group, (“BKG”, “we” or “us”) values you as our guest and recognizes your right to privacy.

This Privacy Policy Statement explains how we collect, use, and seek to safeguard the personal information you provide to us on BKG websites, mobile applications, emails, and through our other service provider partners. We recognize that earning and retaining your trust is one of the most important things we do as a business. Protecting your privacy is a responsibility we take very seriously. This Privacy Policy does not address, and we are not responsible for, the privacy, information, or other third-party practices, including any third-party distribution partners, suppliers, and any third party operating any site to which our websites contain a link. By downloading, accessing, or using our websites or content, or using a BKG application (“Application”) on a mobile phone, tablet, or similar device (“Device”), or providing information to us in connection with our websites, mobile applications or other sites or services, you agree to the terms and conditions of this Privacy Policy.

What information do we collect?

In general, we receive and store any information you enter on our websites or through other channels. We collect two types of information from you on our websites, mobile applications, via email, and through our service providers and distribution partners. Personal Information identifies you personally, such as your first and last name, email address, telephone number, postal and email addresses, username. We also collect Other Information that does not identify you personally, such as gender, country of residence, and other demographic information. When you register with BKG, we ask for basic information, including your name and email address and other information such as your signup location. You can choose not to provide this information to us. Still, in general, some information about you is required for you to receive relevant offerings from BKG and its partners and enjoy other benefits of being a registered guest. For example, to purchase products or services, you must disclose Personal Information, including your name, address, email address, phone number, and other personally-identifying information. If you do not provide Personal Information when purchasing one of our supplier’s products or services, we cannot confirm your purchase or facilitate your booking. In some instances, we may also ask for Other Information such as demographic data, including your country of residence, gender, age, etc. We also use cookies (as discussed below) to collect information about the performance and usability of our websites.

Information About Others

You may have the opportunity to provide contact and travel-related information for other people through our websites. If you “Refer a Friend” or make purchase products or services for someone else through BKG, you will need to submit that individual’s Personal Information. You must obtain the consent of other individuals before providing us with their Personal Information.

Information from Other Sources

We may periodically obtain personal and non-personal information about you from affiliated entities, business partners, and other independent third-party sources and add it to other information about you. For example, if you visit BKG by “clicking-through” from a site operated by one of our business partners, ane registered with that partner, information about you that you have provided to that partner may be shared with us a contact and demographic information. As another example, if you access third-party services, such as social media services, through our website or before coming to our website, we may collect information such as your username and other information made available to us through those services. We will work with our existing partners and potential future partners to improve and personalize your use of our website by the practices outlined in this Privacy Policy.

Automatic Information

When you visit BKG or any of our affiliates’ web pages that we host, our web server automatically recognizes and collects your IP address. Your Internet Service Provider assigns and does not identify you personally, web browser software, and referring website. To help us analyze the usage of our websites and related services and to send more relevant communications to you, we also collect and keep track of Other Information about your online activity, such as content viewed, pages visited. Searches and/or reservations facilitated or made. One of our goals in collecting this automatic information is to help us understand the interests and preferences of our users and customize your user experience. For example, if you frequently visit a destination, we may send you special notices listing deals and popular products for that destination. If you are subscribed to any of our email marketing communications – including newsletters and destination alerts, you must disclose Personal Information such as your name and email address.

Payment Information

If you book a service or product with third-party suppliers facilitated by BKG, we will collect payment information from you, including your credit card number, cardholder name, expiration date, authentication code, and billing address. We may offer members the option to save information about the method and choice of payment on our websites. If you save such payment details on BKG, you will be able to add, delete, or modify that information at any time in your Account Settings.

Location Information and Other Information from Devices

When you use an Application on a Device, we will collect and use information about you in generally similar ways and similar purposes as when you use BKG websites. In addition, we may collect information about your location if you have instructed your Device to send such information to the application via the privacy settings on that device or if you have uploaded photos tagged with location information. We may use the location information collected from your device or photos to enhance your application by providing you with relevant content and contextual advertising. For example, we may use your location to show you tours or excursions near you when traveling. You can change your device’s privacy settings at any time to turn off the functionality to share location information with the Application and/or the functionality to tag your photos with location information. Please note that turning off location sharing may affect certain features of a BKG application. If you have any queries about your device’s privacy settings, we suggest you contact the manufacturer of your Device or your mobile service provider for help.

Your Contributions

You can contribute to the BKG websites in several different ways, including writing reviews, uploading photos, filling out your public profile, and rating other users’ contributions. We may store these contributions (your “Content”), publicly display them on our websites and applications and those of our affiliate partners and distributors, display them to other users, share them with our affiliate partners and distributors, and use them for promotional purposes. Note that if you include Personal Information in your Content, it can be used and viewed by others. We are not responsible for the information you choose to include in your Content.

Cookies and How We Use Them

“Cookies” are pieces of information that are stored by your web browser on your computer’s hard disk for record-keeping purposes. Cookies in and of themselves only identify your computer; they do not personally identify you.

First-Party Cookies: At BKG, we make use of cookies to help us recognize your browser as a previous visitor and save and remember any preferences that may have been set while your browser was visiting our site, record session information, collect information on how you visit and access our websites and Applications. We also may record your password in a cookie if you checked the box entitled “Save this password for automatic sign-in.” Please note that member IDs, passwords, and other account-related data included in such cookies are encrypted for security purposes. We also use cookies to help us customize the content, experience, and advertisements provided to you on our websites and Applications and analyze and measure the effectiveness of our email communications, website features and offerings, and advertisements.

Most web browsers allow you to turn off cookies; however, turning off cookies will limit your use of our websites and applications. To learn more about changing your browser’s cookie settings, please see the appropriate informational link:

Click here for Google Chrome Support 

Click here for Firefox Support

Click here for Safari Support

Third-Party Cookies: BKG and its affiliated websites are committed to providing you with relevant content and information across our sites. To do this, we may collect information about your searches and other site activities and use third-party advertising companies to serve ads while you are visiting our websites. We permit these companies to place and access their own cookies on your computer in the course of serving advertisements. Such advertisers do not have access to the information we collect through BKG cookies. To opt-out of this targeted online advertising, please click here. Other company’s use of their cookies is subject to their own privacy policies and not ours.

Web Beacons: Our websites also may use Web beacons (also known as clear gifs, pixel tags, or Web bugs), which are tiny graphics with a unique identifier, similar in function to cookies, that are placed in the code of a Web page. We use Web beacons to monitor the traffic patterns of users from one page within our sites to another, deliver or communicate with cookies to understand whether you have come to our site from an online advertisement displayed on a third-party website and improve site performance. We may also allow our service providers to use Web beacons to help us understand which emails have been opened by recipients and track the visitor traffic and actions on our site. This helps us measure the effectiveness of our content and other offerings.

Data collected by business partners and ad networks to serve you with relevant advertising: Many of the advertisements you see on the BKG family of sites are served by BKG or its service providers; however, we also allow third parties to collect information about your online activities through cookies and other technologies. These third parties include (1) business partners, who collect information when you view or interact with one of their advertisements on our sites, and (2) advertising networks that collect information about your interests when you view or interact with one of the advertisements they place on many different websites on the Internet. The information gathered by these third parties is used to make predictions about your characteristics, interests, or preferences and display advertisements on our sites and across the Internet tailored to your apparent interests.

Please note that we do not have access to or control over cookies or other technologies these third parties may use to collect information about your interests. This Privacy Policy does not cover the information practices of these third parties. Some of these companies are members of the Network Advertising Initiative, which offers a single location to opt-out ad targeting from member companies.

Response to Do Not Track signals: Your web browser may transmit a “Do Not Track” (“DNT”) signal to BKG and other websites. Because of differences in web browsers’ default settings and how browsers incorporate DNT signals, it is sometimes unclear to site operators whether site visitors have selected the DNT setting themselves or whether they are aware that they have a choice in determining the setting. BKG does not currently respond to DNT signals. Once the Internet industry has settled on standards related to this issue and BKG recognizes such standards, we may reevaluate this approach.

How Do We Use Your Personal Information?

We use your personal information in the following ways:

  • For registration and to manage your account, including to allow your access to and use of our site; to communicate with you in general, including to provide information about BKG and invitations from the BKG family of companies
  • To provide you with the information you request about our products
  • To send you email marketing messages and information
  • To enable our third-party suppliers to fulfill your bookings
  • To confirm your purchases
  • To ensure you are correctly billed
  • To enable us to publish content, you submit our family of websites and on our applications.
  • To measure and track demographic details about our customers
  • To target the content on our website to more closely match your interests and otherwise customize your experience with BKG, including customizing the ads shown to you
  • To target the appropriate content for email marketing messages to better match your interests
  • To respond to your questions and comments
  • To measure interest in and improve our products, services, websites, and applications.
  • To notify you about offers and products or services available from our partners or us may be of interest to you.
  • To solicit information from you, including through surveys
  • To resolve disputes or troubleshoot problems
  • To prevent potentially prohibited or illegal activities
  • To enforce our Terms of Use
  • As otherwise described to you at the point of collection
  • To tailor our products and services to suit your personal interests and how visitors use our sites, applications, and social media assets
  • To operate, evaluate and improve our business and the products and services we offer
  • To analyze and enhance our marketing communications and strategies (including by identifying when emails sent to you have been received and read)
  • To analyze trends and statistics regarding visitors’ use of our sites, mobile applications, and social media assets, and the purchases visitors make on our sites
  • To protect against and prevent fraud, unauthorized transactions, claims, and other liabilities, and manage risk exposure, including by identifying potential hackers and other unauthorized users
  • We will provide you with choices regarding the use and disclosure of your Personal Information for marketing purposes.

Sharing with Social Media Services

If you connect to BKG using Facebook, we may show you reviews, photos, and events that your Facebook friends have posted, shared, saved, or purchased on BKG. Note that if you have Facebook friends who are using BKG, they may also share information about you through Facebook; if you wish to prevent that sharing, please review your Facebook privacy settings. You can also choose to access third-party social media websites and services through BKG (such as Facebook and Twitter). When you do so, you share information with those sites, and their privacy policies govern the information  you share. You may also be able to modify your privacy settings with these third-party social media websites.

Sharing with Service Providers

Some of the Personal Information we collect is shared with BKG’s service providers (e.g., hospitality partners) who are directly involved in fulfilling the orders you have made from us. We only provide our service providers with your name and local contact details if you provide them (e.g., your hotel name for pick-ups and drop-offs, your local phone number, mobile phone number, email address, etc.) We do not provide our service providers with any other Personal Information. If you decide to provide any Personal Information directly to a service provider, we recommend that you review the service provider’s privacy policy to determine how such service provider may use or disclose your Personal Information.

Sharing with Third-Party Vendors

We also share your Personal Information with third-party vendors who provide services or functions on our behalf, including business analytics, payment processing, customer service, marketing, public relations, distribution of surveys or sweepstakes programs, and fraud prevention. We may also authorize third-party vendors to collect information on our behalf, including, for example, as necessary to operate features of our websites or Applications or to facilitate the delivery of online advertising tailored to your interests. Third-party vendors have access to and may collect information only as needed to perform their functions and not share or use the information for any other purpose.

We currently contract with several third-party online partners to help manage and optimize our Internet business and communications. We use the services of third-party marketing companies to help us measure the effectiveness of our advertising and how visitors use our website. To do this, we use web beacons and cookies provided by such marketing companies in connection with our websites. The information we collect helps us learn things like what pages are most attractive to our visitors, which of our products most interest our customers, and what kinds of offers our customers like to see. If you do not want to help us learn how to improve our site, products, offers, and marketing strategy, you can “opt-out” of our ability to analyze such data by contacting us by email or calling us.

Sharing with Referring Websites

If you were referred to us from another website, we might share your registration information, such as your name, email address, mailing address, telephone number, and travel preferences, about you with that referring website. We have not placed limitations on the referring websites’ use of personal information, and we encourage you to review the privacy policies of any website that referred you to us.

Sharing Data within our Corporate Family

We may share your personal information within the BKG family of companies, affiliate companies, and websites. This sharing enables us to personalize your experience and provide you with information about products and services, both travel-related and other, which might interest you. To the extent that BKG corporate affiliates have access to your information, they will follow practices that are at least as restrictive as the practices described in this Privacy Policy. They also will comply with applicable laws governing the transmission of promotional communications and, at a minimum, give you an opportunity in any commercial email they send to choose not to receive such email messages in the future.

Other Sharing

We may also use or disclose Personal Information as we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legitimate and enforceable subpoenas, court orders, or other legal process; (c) to respond to requests from public or government authorities, including public or government authorities outside your country of residence; (d) to enforce our terms and conditions or otherwise establish or exercise our legal rights; (e) to protect and defend our rights, property or safety or those of any of our affiliates, our customers, or others; (f) to protect our rights, privacy, safety or property, or that of our affiliates, you or others; (g) to allow us to pursue available remedies or limit the damages that we may sustain; (h) to investigate, prevent, or take action regarding illegal or suspected illegal activities; (i) in connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy; or (j) as otherwise required by law. We may use and disclose Other Information for any purpose. In some instances, we may combine Other Information with Personal Information (such as combining your name with your geographical location). If we combine any Other Information with Personal Information, the combined information will be treated by us as Personal Information, as long as it is so combined. We also may share aggregate or anonymous information with third parties, including advertisers and investors. For example, we may tell our advertisers the number of visitors our website receives or the most popular luau package. This information does not contain any personal information and develops content and services we hope you will find of interest.

Emails

We may send you marketing emails with information about deals, destinations, product news, offers, competitions, and other special promotions that we believe you will find valuable, interesting, or informative. We will provide you with choices regarding BKG’s use of your Personal Information for marketing purposes. If you are no longer interested in receiving future email marketing communications from us, you have several choices for opting out of future mailings:

  • You may unsubscribe at any time by following the directions and link included in each email marketing message we send.
  • When you register as a BKG member, you may click on “My Account” link on our website and update your “Account Settings.”
  • You may email or call us and request to be unsubscribed.

Please note that, even if you opt-out of receiving future marketing communications from BKG, we will continue to send you emails regarding your purchases and bookings and regarding administrative information such as changes to our terms, conditions, and policies. If you make a booking or purchase at one of our websites, we may also send you information about new products, or ask your opinion about our websites, etc., so that we may improve our service to you and other consumers.